Job Description

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

•    Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity and decreased turnover.

•    Maintain proper inventory levels, managing cost per room for supplies and labor (i.e. bed & bath linen reuse and laundry operation).

•    Manage day-to-day staffing requirements, plan and assign work and establish performance and development goals for employees.

•    Provide mentoring, coaching and regular feedback to help manage conflict and improve associate performance and morale.

•    Educate and train all employees in compliance with brand, governmental and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

•    Promote teamwork and quality service through daily communication and coordination with other department heads.

•    May assist with deep cleaning projects and/or assist with housekeeping staff during high-volume periods.

•    Inspect all assigned rooms and public areas to ensure furnishings, guest room supplies, equipment, linens and public areas are clean and in good repair to meet guest satisfaction.

•    Advise associates of deficiencies and instruct on corrective action. Provide adequate retraining as needed.

•    Routinely perform all housekeeping duties necessary, including making beds as well as vacuuming and cleaning guest rooms to ensure guest satisfaction.

•    Respond to guest complaints and special requests, ensure corrective action is taken to achieve complete guest satisfaction.

•    Comply with special needs and requests of the guests.

•    Stay 100% current with brand standards and ensure each guest room meets or exceeds all brand standards.

•    Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (i.e. energy conservation).

•    Follow procedures for security of lost and found items.

•    Must be able to lift a minimum of 50 pounds and endure various physical movements throughout the day.

•    Able to perform job functions with attention to detail, speed and accuracy.

•    Able to think clearly, remain calm and solve problems under pressure using good judgement.

•    Able to manage by example, teach and be responsible for the actions of others.

•    Attend monthly department meetings and training sessions as necessary.

•    Anything that contributes to a positive culture and the success of the hotel.

•    Other duties as assigned.

Requirements

•    High School Graduate or General Education Degree (GED).

•    One to two years previous experience in a similar position including some supervisory training or experience.

•    Basic computer skills required.

•    PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).

•    Second languages preferred.

Job Description

 To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

 •    Works at least 40 hours per week in order to maintain full time status.

•    Maintains working relationships with all departments.

•    Updates group information, including enforcing drop dates. Maintains, monitors and prepares group requirements. Relays information to appropriate personnel.

•    Achieve budgeted revenues, personal sales goals and maximize profitability.

•    Participate in the preparation of the annual departmental operating budget, hotel marketing, business and financial plans.

•    Create and implement sales plans that drive measurable incremental occupancy, increase average rates, increase volume, food and beverage and banquet sales.

•    Produce monthly reports and sales forecasts to analyze current/future market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan.

•    Manage your day-to-day sales activities, plan and assign work and establish performance and development goals for team members.

•    Educate and train Guest Services Representatives to ensure staff is properly trained to identify and generate hot leads.

•    Provide guests with information (i.e. loyalty programs, area attractions, restaurants, facility information, etc.) to enhance guest experience.

•    Develop and maintain relationships with key clients and outside contacts in order to produce group and/or convention business, include room sales, food and beverage sales and catering/banquet services.

•    Schedule group and business activities at the hotel and coordinate with other hotel-level departments to facilitate services agreed upon by the sales office, GM and prospective clients.

•    Identify operational problems that reduce the effectiveness of marketing activities and overall hotel sales performance and work with appropriate departments on solutions.

•    Develop awareness and enhance reputation of the hotel and brand in the local community.

•    Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily room count. Monitor selling status and pick up of rooms and group blocks daily.

•    Ensure company profiles are organized, spelled correctly and not duplicated.

•    Ensure rate and company codes are properly sought out and attached to folios.

•    Attend revenue calls and strategy meetings.

•    Assist with collecting accounts receivable and AR reports.

•    Attend monthly department meetings and training sessions as necessary.

•    Anything that contributes to a positive culture and the success of the hotel.

•    Other duties as assigned.

Requirements

 •    Bachelor’s degree/higher education qualification/equivalent in marketing or related field or equivalent combination of experience and education.

•    Two to four years of translatable sales experience (hospitality sales preferred but not required).

•    Basic computer skills required.

•    PMS experience preferred (Opera, Visual Matrix, OnQ, etc.).

•    Valid driver license and transportation.

Introduction:

We are seeking a friendly and reliable Breakfast Attendant to join our team and provide excellent service to guests during breakfast hours. The Breakfast Attendant will be responsible for setting up and maintaining the breakfast area, preparing and serving food and drinks, and ensuring that guests have a positive experience. The successful candidate will have strong customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Set up and maintain the breakfast area, including laying linens, setting up tableware, and arranging centerpieces

• Prepare and serve breakfast items, such as eggs, bacon, and pastries, as well as coffee, tea, and other drinks

• Ensure that the breakfast area is clean and well-stocked at all times

• Assist guests with any questions or needs they may have

• Handle customer complaints and concerns with grace and professionalism

• Other duties as assigned

Qualifications:

• Previous experience in a food service or customer service role is preferred

• Strong customer service skills

• Ability to multitask and handle a high-volume workload

• Ability to lift and carry heavy objects (up to 50 pounds)

• Ability to stand for long periods of time

• Fluency in English is required; additional language skills are a plus

Perks:

• Competitive salary

• Employee discounts on food and drinks

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Part and Full time positions available

Introduction:

We are seeking a friendly and professional Front Desk Agent to join our team at our hotel. The Front Desk Agent will be responsible for managing reservations, checking guests in and out, and assisting with any needs or requests they may have during their stay. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Manage reservations and check guests in and out using a computerized system

• Handle guest requests, such as booking tours or making restaurant reservations

• Assist with check-in and check-out processes, including handling payments and issuing keys

• Answer phone calls and respond to online inquiries in a timely and professional manner

• Assist with organizing and setting up events and meetings

• Handle guest complaints and concerns with grace and professionalism

• Perform light cleaning duties, such as wiping down counters and restocking supplies

• Other duties as assigned

Qualifications:

• Previous experience as a front desk agent or in a customer service role is preferred

• Strong communication and interpersonal skills

• Ability to multitask and handle a high-volume workload

• Proficiency with computer systems and software, such as Microsoft Office and reservation management systems

• Flexibility to work evenings, weekends, and holidays as needed

Perks:

• Competitive salary

• Employee discounts on hotel rooms and amenities

• Opportunities for advancement within the company

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment

Introduction:

We are seeking a reliable and efficient Housekeeper to join our team and ensure that our facilities are clean and well-maintained. The Housekeeper will be responsible for cleaning guest rooms, common areas, and other areas of the facility, as well as performing tasks such as laundry and inventory management. The successful candidate will have strong attention to detail and be able to work efficiently in a fast-paced environment.

Responsibilities:

• Clean guest rooms and common areas, including dusting, vacuuming, and changing linens

• Perform tasks such as laundry and inventory management

• Maintain a clean and organized work area

• Report any maintenance issues or damages to the appropriate team members

• Follow all safety and sanitation policies and procedures

• Other duties as assigned

Qualifications:

• Minimum of 1 year of experience as a housekeeper or in a similar role

• Strong attention to detail

• Ability to multitask and handle a high-volume workload

• Ability to work efficiently in a fast-paced environment

• Basic math skills

Perks:

• Competitive salary

• Paid time off

• Medical, dental, and vision insurance

• 401(k) retirement plan (US only), Employer RRSP match (Canada only)

• Professional development opportunities

• Positive and supportive work environment